Privacy Policy

1. Introduction

Sivvy Team ("we," "us," or "our") operates the mobile application Sivvy (the "App"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

By using the App, you agree to the collection and use of information in accordance with this policy. This App is intended for users aged 17 and older.

2. Information We Collect

2.1 Information You Provide to Us

• Account Information: When you create an account, we collect your Name, Username, and Email Address.
• Customer Support: We collect information contained in your support inquiries to resolve issues.

2.2 Information Collected Automatically

• Device Information: We collect device model, OS version, and unique device identifiers to ensure App compatibility.
• Usage Statistics: We analyze how you interact with the App to improve performance.
• Crash Logs: We collect error reports to fix stability issues.
• Location Data: Only collected if you explicitly grant permission, used to provide location-specific plant care advice (precise or approximate).

2.3 Cookies and Tracking Technologies

We use Cookies and similar technologies (potentially including Web Beacons) to manage login sessions and store user preferences.

3. Special Note on Photos and Image Data

The core functionality of Sivvy involves analyzing photos of plants to provide care schedules.

• No Facial Recognition: We do not perform facial recognition or collect biometric data.
• Processing: Photos are uploaded for the sole purpose of AI analysis.
• Storage: Once the care schedule is generated, the photo is deleted from our processing servers. By default, photos remain stored locally on your device.
• No Training: We do not use your user-generated photos to train our general AI models or for marketing purposes without explicit consent.

4. How We Use Your Information

We use the collected data for the following purposes:

• To provide and maintain the App's functionality (generating care schedules, reminders).
• To personalize your experience.
• To improve and optimize the App.
• To ensure security and prevent fraud.
• To provide customer support.
• To comply with legal obligations.

We do not sell your personal information to third parties.

5. Data Sharing and Disclosure

We share data only when necessary:

• With Your Consent: When you explicitly approve sharing.
• Service Providers: We may share data with trusted third-party processors (e.g., cloud hosting, AI inference providers) strictly for the purpose of operating the App.
• Legal Compliance: To comply with applicable laws or respond to valid legal processes.
• Protection of Rights: To protect the rights, property, or safety of Sivvy Team, our users, or others.

6. International Data Transfers

Your information may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction. If we transfer personal data across borders, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

7. Data Security

We implement industry-standard security measures, including:

• Encryption of data in transit and at rest.
• Strict access controls to personal data.
• Regular security audits.
• Data backup procedures.

8. Data Retention

We retain your personal information only as long as necessary:

• Account Data: Retained while your account is active.
• Upon Deletion: If you delete your account, your personal data will be deleted or anonymized within 30 days.
• Usage Logs: Retained for up to 12 months.
• Customer Support Records: Retained for up to 6 months.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate information.
• Delete your personal data.
• Restrict or object to processing.
• Withdraw consent at any time.

To exercise these rights, please contact us via email. We will respond to your request within 5 business days.

10. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.